Safe Play Policy

Responsible
Gaming at asjili

At asjili, we believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming program is built to keep every Filipino player safe, informed, and in control.

 21+ Only  Self-Exclusion Tools  Deposit Limits  PAGCOR Compliant
21+
Strictly for Players Aged 21 and Above

In accordance with PAGCOR regulations, online casino gaming in the Philippines is exclusively permitted for individuals who are 21 years of age or older. asjili enforces strict age verification procedures during registration and KYC review. Any account found to belong to a person under 21 will be immediately suspended and all funds handled per applicable regulations.

Our Commitment

Gaming Should Always
Stay Fun

asjili is one of the Philippines' most trusted online gaming platforms — and with that trust comes a deep responsibility to every Filipino player who chooses to spend their leisure time with us. Whether you enjoy spinning the reels on our slot games, betting on your favorite PBA or NBA team, playing live dealer baccarat, or joining a bingo session, we want every experience to remain enjoyable, safe, and within your personal limits.

Responsible gaming is not just a compliance checkbox for asjili. It is a core value embedded into every layer of the platform — from our registration flow and deposit controls to our dedicated support team trained to identify and assist players showing signs of problem gambling.

We understand that for some players, what starts as entertainment can gradually become something harder to manage. That is why asjili provides a comprehensive suite of responsible gaming tools available to all registered players at any time — including deposit limits, session time reminders, cool-off periods, and permanent self-exclusion options.

If you ever feel that gambling is no longer fun, that you are chasing losses, or that it is affecting your relationships, finances, or mental well-being, asjili encourages you to use our tools or reach out to our 24/7 support team at [email protected]. You are never alone in this — help is always available.

24/7
Support Available
21+
Age Requirement
0
Tolerance for Underage Play
∞
Self-Exclusion Duration Options
 PAGCOR Regulated Platform

asjili operates in accordance with the guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that oversees online gaming in the Philippines. PAGCOR's responsible gaming framework forms the foundation of our player protection policies.

Players who need additional support beyond what asjili provides can contact the PAGCOR Responsible Gaming Hotline for independent guidance and assistance.

Player Protection

Six Pillars of Responsible Gaming

asjili's responsible gaming program is built around six core commitments designed to keep every Filipino player in control of their gaming activity at all times.

Age Verification (KYC)

Every new asjili account goes through a mandatory Know Your Customer (KYC) process that verifies age, identity, and address before any real-money play is permitted. Players must be 21 or older — no exceptions, ever.

Deposit Limits

Set daily, weekly, or monthly deposit limits directly from your asjili account settings. Once a limit is set, it takes effect immediately and can only be decreased in real time — increases require a mandatory cooling-off period.

Session Time Reminders

Enable session time alerts to receive on-screen notifications when you have been playing for a set duration. Regular time-checks help you stay aware of how long you have been gaming so you can make conscious decisions about continuing.

Cool-Off Periods

Need a short break? asjili's cool-off feature lets you temporarily suspend your account for periods ranging from 24 hours to 6 weeks. During a cool-off, you cannot log in or place bets — giving you the breathing room you need.

Self-Exclusion

Players who feel they need a longer or permanent break can request self-exclusion from asjili. Self-exclusion can be applied for periods of 6 months, 1 year, 5 years, or permanently. Once activated, it cannot be reversed until the chosen period has fully elapsed.

24/7 Support

Our dedicated support team is available around the clock — including all Philippine public holidays — to assist players who have concerns about their gaming behavior. Reach out at any time via [email protected]. All conversations are confidential.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious at first. asjili encourages all players to regularly reflect on the following warning signs. Recognizing them early is the first step toward getting back in control.

Chasing Losses Continuing to gamble in an attempt to recover money you have already lost, often leading to larger and riskier bets.
Neglecting Responsibilities Missing work, skipping family obligations in Manila, Cebu, or Davao, or ignoring daily responsibilities because of time spent gaming.
Borrowing to Gamble Using borrowed money — from family, friends, or loan apps — to fund gambling activity rather than entertainment money you can afford to lose.
Inability to Stop Feeling unable to stop gambling even when you want to, or continuing to play long after your intended session has ended.
Hiding Gambling Activity Concealing the amount of time or money you spend on gambling from family members or close friends.
Gambling to Escape Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties rather than as entertainment.
Financial Strain Spending money on gambling that was set aside for essential expenses such as rent, groceries, utilities, or tuition fees.
Irritability When Not Playing Feeling restless, irritable, or anxious when you are not able to gamble, or when attempting to cut down on gaming activity.
Escalating Bets Needing to gamble with increasingly larger amounts of money in order to feel the same level of excitement as before.
 If You Recognize These Signs

If any of the warning signs above sound familiar, please reach out to our support team at [email protected] immediately. Our team is trained to assist players non-judgmentally and will help you activate the appropriate responsible gaming tools on your asjili account.

Remember: recognizing the problem is the most courageous step. asjili is here to support you every step of the way — including helping you access professional counseling resources available in the Philippines.

Self-Exclusion

How to Request
Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available on asjili. It allows you to voluntarily block yourself from accessing your account for a chosen period. Here is how to activate it:

  1. Log In to Your Account

    Sign in to your asjili account using your registered credentials. Make sure you are on a private, secure connection before proceeding.

  2. Go to Responsible Gaming Settings

    Navigate to your account settings and select the "Responsible Gaming" section. You will find all available player protection tools in one place.

  3. Select Self-Exclusion

    Choose "Self-Exclusion" from the list of tools. Select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent exclusion.

  4. Confirm Your Decision

    You will be asked to confirm your request. Once confirmed, your account will be suspended immediately and you will not be able to log in or access any gaming services for the duration of the exclusion.

  5. Receive Confirmation

    A confirmation email will be sent to your registered address. If you need additional support during your exclusion period, our team is available 24/7 at [email protected].

Player Tools

All Available
Protection Tools

Every asjili player has access to the full suite of responsible gaming tools below. All tools are available free of charge and can be activated at any time from your account settings.

Deposit Limits

Set daily, weekly, or monthly caps on the amount you can deposit into your asjili account.

Instant Effect
Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When reached, gaming is paused automatically.

Customizable
Session Limits

Cap how long you can play in a single session. Once the session limit is reached, you will be logged out automatically.

Auto Logout
Reality Check

Receive periodic pop-up reminders showing your session duration and net gaming activity — helping you stay grounded and aware.

Periodic Alerts
Cool-Off Period

Take a short voluntary break from gaming for 24 hours up to 6 weeks without permanently closing your account.

Temporary Break
Self-Exclusion

Request a long-term or permanent suspension of your account. Irreversible until the chosen period has fully elapsed.

Up to Permanent
Common Questions

Responsible Gaming FAQs

Under PAGCOR regulations, the minimum age for participating in online casino gaming in the Philippines is 21 years old. This is higher than the general legal age of majority (18) specifically to protect younger adults from the financial and psychological risks associated with gambling. asjili strictly enforces this requirement through mandatory KYC verification for every new account.

No. Self-exclusion on asjili is designed to be a firm commitment. Once activated, it cannot be reversed until the full exclusion period has elapsed. This is intentional — the purpose of self-exclusion is to provide a reliable, unconditional break from gambling. For permanent exclusions, our team will review reinstatement requests only after a minimum of five years and following a formal cooling-off assessment.

Any remaining balance in your asjili account at the time of self-exclusion will be held securely and will not be forfeited. You may request a withdrawal of your balance during the exclusion period by contacting our support team at [email protected]. The withdrawal will be processed to your verified payment method (GCash, Maya, BPI, BDO, etc.) subject to our standard verification procedures.

Log in to your asjili account and go to Account Settings, then select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso (₱). Limit decreases take effect immediately. Limit increases require a 24-hour waiting period before they become active — this cooling-off window is a deliberate protection measure.

asjili complies with all PAGCOR reporting obligations, which may include sharing certain player data — including self-exclusion status — with PAGCOR's central database as required by law. This ensures that self-excluded players cannot circumvent exclusions by registering at other PAGCOR-licensed platforms. Your privacy is protected under the Philippine Data Privacy Act of 2012 — see our Privacy Policy for full details.

Beyond asjili's own tools and support team, Filipino players can access help through the PAGCOR Responsible Gaming Hotline, which provides free, confidential support for individuals and families affected by problem gambling. Mental health professionals and counseling services are also available through the Department of Health's National Center for Mental Health (NCMH). asjili's support team at [email protected] can help connect you with the right resources.
Play Smart, Play Safe

Enjoy asjili Responsibly

asjili is built for players who love great gaming experiences — and we want to keep it that way. Log in to your account to review your responsible gaming settings, or explore everything asjili has to offer with the confidence that your safety always comes first.

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asjili is strictly for players aged 21 and above. Please gamble responsibly.