asjili Frequently Asked Questions

The minimum age to register and play at asjili is 21 years old, in line with PAGCOR regulations governing online casino gaming in the Philippines. Age verification is mandatory during the KYC process. Any account found to belong to a player under 21 will be suspended immediately and funds handled per applicable regulations.

asjili accepts the following Philippine government-issued IDs for KYC: passport, UMID, SSS ID, PhilHealth ID, driver's license, voter's ID, or PRC ID. You will need to submit a clear photo of the front and back of your chosen ID, plus a selfie holding the ID. KYC is typically reviewed within 24 hours on business days.

On the asjili login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to your inbox within a few minutes. If you do not receive it, check your spam folder. For further help, contact our support team at [email protected] and we will assist you right away.

No. asjili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses. If you are having trouble accessing your existing account, contact our support team for assistance instead of opening a new one.

To permanently close your asjili account, send a written request to [email protected] from your registered email address. Our team will process the closure within 5 business days. Any remaining balance will be refunded to your verified payment method. If you are closing due to gambling concerns, we strongly recommend exploring our self-exclusion tools before permanent closure.

The minimum deposit at asjili is ₱100 PHP for most payment methods including GCash and Maya (PayMaya). For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500 PHP. Cryptocurrency deposits via USDT TRC20 have a minimum equivalent of approximately ₱500 PHP. Always check the deposit page for the most current minimums.

GCash withdrawals at asjili are among the fastest available, typically processed within 15 to 60 minutes once approved. Withdrawal requests are reviewed by our finance team before release. Requests submitted during peak hours or outside 8 AM to 10 PM Philippine time may take slightly longer. Your account must be fully KYC-verified before any withdrawal can be processed.

asjili does not charge platform fees on standard deposits or withdrawals. However, your payment provider — such as GCash, BPI, or BDO — may apply their own transaction fees depending on your account type. USDT TRC20 withdrawals may incur minor network gas fees. Always check with your payment provider for their latest fee schedules.

The minimum withdrawal at asjili is ₱300 PHP for e-wallet methods like GCash and Maya. For BPI, BDO, and Metrobank bank transfers, the minimum withdrawal is ₱500 PHP. Crypto withdrawals via USDT TRC20 have a minimum equivalent of approximately ₱1,000 PHP. Withdrawal amounts must also meet any applicable wagering requirements before they can be cashed out.

Bank transfer withdrawals to BPI, BDO, and Metrobank at asjili typically take 1 to 3 business days after approval by our finance team. Transactions submitted on weekends or Philippine public holidays may experience slight delays. For faster payouts, we recommend using GCash or Maya, which are processed significantly quicker than traditional bank transfers.

Yes. asjili features a full live dealer casino section with games including baccarat, blackjack, roulette, dragon tiger, and sic bo. Live tables are streamed in HD from professional studios and hosted by real dealers in real time. Filipino players particularly enjoy the Asia-facing baccarat tables with Tagalog-speaking hosts available on select tables.

Absolutely. asjili is fully optimized for mobile play on both Android and iOS devices. The mobile site is accessible through your phone's browser — no app download required. The interface adapts seamlessly to smaller screens, giving you smooth access to all slots, live casino, sports betting, bingo, and fishing games on the go, wherever you are in the Philippines.

Return to Player (RTP) rates vary by game title at asjili. Most JILI slots carry RTPs between 96% and 97.5%, while Pragmatic Play titles typically range from 95% to 97%. RTP figures are set by the game providers and are independently certified. You can find the specific RTP for each game in its paytable or help section within the game itself.

Yes. asjili's sports betting section covers a wide range of local and international competitions. Filipino fans can bet on PBA (Philippine Basketball Association) games, NBA, UFC, boxing, and football leagues including the Premier League and La Liga. Sabong (cockfighting) is also available via our dedicated sports section for players who enjoy traditional Filipino sports wagering.

A wagering requirement (also called a rollover) means you must bet your bonus amount a certain number of times before withdrawing winnings derived from it. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before cashing out. Specific requirements for each promotion are listed in the individual bonus terms on asjili's Promotions page.

Yes. asjili rewards active players through a tiered loyalty program where you accumulate points based on your betting activity across all game categories. As you progress through tiers, you unlock higher cashback rates, faster withdrawal processing, dedicated VIP account managers, and exclusive reload bonuses. Full details on the loyalty program tiers and earning rates are available on the Promotions page.

Not necessarily. Most bonuses at asjili specify eligible game categories. Welcome bonuses are commonly valid on slots and fishing games, while live casino and sports betting contributions toward wagering requirements may be weighted differently — for example, a live casino bet may count as only 10% toward meeting a wagering requirement. Always check the specific bonus terms for game eligibility details.

asjili uses industry-standard SSL 256-bit encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. Your personal data is handled in accordance with the Philippine Data Privacy Act of 2012. Full details are available in our Privacy Policy page.

asjili offers voluntary self-exclusion periods of 6 months, 1 year, 5 years, or permanently. Once activated via your Account Settings under the Responsible Gaming section, self-exclusion cannot be reversed until the chosen period has fully elapsed. During exclusion, you cannot log in, deposit, or place bets. Remaining balances can be withdrawn by contacting [email protected].

If you feel gambling is negatively affecting your life, asjili encourages you to act immediately. Use our responsible gaming tools — deposit limits, cool-off periods, or self-exclusion — available in your account settings. Contact our 24/7 support team at [email protected] for confidential assistance. You can also reach the PAGCOR Responsible Gaming Hotline or the Department of Health's National Center for Mental Health (NCMH) for independent professional support. Visit our Responsible Gaming page for more guidance.